Category Archives: Professional Tips

For Mobile Locksmith Fast Response is Crucial

There is no doubting the convenience that a locksmith is able to offer customers, but having mobile capabilities is just a part of what makes them so convenient. Without fast response, a mobile locksmith is severely limited to the amount of convenience that he is able to offer to any individual customer. This is why for any mobile locksmith to be effective he must be able to respond extremely quickly in order to provide emergency services. For many individuals, they do not think about a locksmith until they are in a situation where they have to call one. In these cases the responding locksmith must be able to offer fast response in order to offer that customer the greatest amount of convenience.

Fast Response When Locked Out

When customers look for fast response from a mobile locksmith, in a majority of cases, they are locked out of their home or vehicle. If you have ever found yourself locked out of your home or vehicle before, then you understand exactly how frustrating this can be. Once that locked out customer calls, the mobile locksmith must be ready to immediately begin towards their location. In many cases, the locksmith who is called will already be out in the field waiting to receive a service request. It is for this reason that mobile locksmiths are most convenient. Since these professionals are already in the field, they could be much closer to your location allowing for even faster response time. Of course, if an individual were to call to a locksmith who had an extremely sluggish response time it would be unlikely that the locksmith would stay in business for long. When it comes to mobile locksmiths fast response when customers are locked out can be key to a successful career.

pronto locksmiths truck

Mobile locksmiths rely on their trucks as mobile work stations to offer a number of services and fast response.

Additional Emergency Locksmith Services

Being locked out of a vehicle may be the most common time that an individual may call a mobile locksmith, but it is not the only time. Whether it is due to a compressed schedule, work or other obligations, sometimes people are just in a rush. Having a mobile locksmith that they can trust is key to keeping to their busy schedules. Losing your car keys can be an expensive and inconvenient endeavor if you do not know a locksmith who can provide replacement car keys. The alternative to a mobile locksmith with fast response would be towing your vehicle to the local dealership to get new keys. Through lock repair, and even ignition repair, there are a number of ways that a fast response mobile locksmith can keep you from ruining your own schedule.

If you are looking for a Brisbane locksmith who has fast response, consider turning to Pronto Locksmiths. Pronto Locksmiths is a 24 hour mobile locksmith service providing professionally complete lock and key services to Brisbane and Gold Coast. Offering a wide range of automotive, commercial and residential locksmith services, Pronto Locksmiths is the one call you need to make for any lock or key service. For any customer, Pronto Locksmiths strives to offer the fastest emergency response possible.

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The Importance of a Professional Locksmith

When you are locked out of your home, or have lost your car keys, it may be too late to complete the research necessary to find the right professional to complete your lock and key services. This is why it is highly recommended to find a professional locksmith before you are in an emergency situation. If you wait and eventually call an unprofessional contractor, rather than a locksmith, you could be left with defective security or unsatisfactory service. This is why Pronto Locksmiths has compiled a list of tips that will allow for you to choose the right professional locksmith for your needs.

Professional Certification

One of the first things that you want to do when looking for a locksmith that you can trust is ensure that they have professional certification. For example, Pronto Locksmiths is a member of the Locksmiths Guild of Australia. The Locksmiths Guild of Australia, or LGA, is a trade association which allows for locksmiths to grow professionally while also certifying that their members are professional to give customers peace of mind. In order to join the Locksmiths Guild of Australia, members must have three years of experience as a qualified locksmith while also being able to offer satisfactory completion of a number of locksmith services. By checking that the locksmith that you are turning to is a LGA member you are ensuring that a professional locksmith will be completing your service.


LGA logo.

Comprehensive Range of Locksmith Services

When looking for a locksmith who will be able to provide for every need that you may have, completing research before you are in need of service is key. Call a few locksmiths before you are in need of service to ensure that they are able to offer all of the services that you may find yourself needing. In addition to this, it is wise to ask that cost of service during both regular business hours and after hours. You will want to ensure that, first, the locksmith is able to provide services 24/7, but also that he is able to complete service for your specific year, make and model vehicle. Many new cars on the road today use transponder car keys to improve security, but some locksmiths are unable to replace these specific type of keys. Waiting until you are in need of service could leave you calling a number of locksmiths before you find someone who can complete the service for you. Pronto Locksmiths is one locksmith you will want to vet before having service completed. Our professional has over 15 years of industry experience which has allowed him to cultivate a comprehensive range of professional locksmith services.

Finding a professional locksmith who is able to provide you with the products and services that you need is easy, but only if you are willing to complete research prior to needing service completed. Sit down, when you have the time, and call a few locksmiths to ask them the necessary questions. Once you have found the 24 hour locksmith who is best for your needs, save that phone number to your cellular device. You can then rest with peace of mind that you can reach a competent professional locksmith at any time of day or night. When you do go to complete this research, choose Pronto Locksmiths as one of the first calls that you make.

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Finding the Right 24 Hour Locksmith

It can be difficult to find a professional locksmith that you trust. What makes this more difficult is trying to find a professional locksmith who is also available to complete services 24/7. You never know when you may find yourself locked out, or in need of replacement car keys, which is why it crucial to have a professional 24 hour locksmith to turn to. In Southeast Queensland, a professional that you can turn to around-the-clock is Pronto Locksmiths. Pronto Locksmiths is not only a professional locksmith, who is available 24/7, but also a mobile locksmith service. Our professional technician comes directly to your location to complete any one of our services.

Professional Quality Locksmith Services

Choosing a professional locksmith to complete your service is key to ensuring the you are getting the most for your money. By having an unprofessional contractor complete service, or specifically install a new lock set, you could be facing necessary repairs sooner than expected. Just a minor misalignment during installation can result in the malfunction and ineffective operation of even the most secure and expensive lock. Choose a professional locksmith, like Pronto Locksmiths to ensure that your locks are properly installed during the first service visit. Thanks to years of professional training and experience, our locksmith is able to complete a comprehensive range of services. From re-keying on the most basic of lock sets, to the installation of a large access control system there is no service need that is too big, or too small, for Pronto Locksmiths to complete.

Pronto the Right 24 Hour Locksmith

If you are looking for a professional 24 hour locksmith in Queensland, then you have to look no further than Pronto Locksmiths. Around-the-clock our comprehensive range of locksmith services are available for completion. This means that replacement car keys can be completed anytime of day or night. As a mobile locksmith, we are able to provide you with replacement car keys without the needs for towing your vehicle. By completing new replacement car keys at your vehicle’s location we cut out the need for a potentially expensive towing trip to the dealership. With all of the latest tools and training on-hand, our locksmith can even cut and program transponder car keys for your vehicle. Other, less professional locksmiths, may not have the tools or training to handle such an advanced service, but Pronto Locksmiths does. Our other emergency locksmith services, like unlocks, can be completed with an average response time of just 40 minutes, getting you back to your day as quickly as possible. Less professional locksmiths may attempt to drill your lock when locked out, this is unnecessary and leaves you footing a much higher bill than needed. Our professional locksmith has a 99% lockpicking success rate and guarantees that no damage will be caused to your vehicle in the case of a car lock out. Our impressive combination of professional quality service, lightning fast response time and 24 hour locksmith availability makes Pronto Locksmiths the only 24 hour locksmith you need to call.

For immediate service from Pronto Locksmiths around-the-clock call us now. You can request immediate service, ask for a price quote or schedule an appointment that works best for you. Our professional technician is always happy to share his professional knowledge and recommendations with curious customers. Make the right choice and save Pronto Locksmiths to your mobile device as the only 24 hour locksmith you will ever need.

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How to Prevent Being Locked Out

No one wants to find themselves locked out of their home or apartment and, as evidence from just weeks ago will show, some people will go great lengths to avoid paying the cost of a locksmith. If you want to avoid having to call an emergency or 24 hour locksmith there are a few steps that you can take before leaving your home to help ensure that you do not find yourself locked out. While none of these tips may be completely flawless, they can help to put you in a better position to be able to access your residence at any point without having to call a locksmith.

Leave a Spare Key

In the past, many residents would leave a spare key hidden outside of their front door in a spot they would think is “secure”. It is not recommended to employ this strategy with your spare key. Burglars will check all of the common places that a spare key could be hidden outside and can be inside of your home in just a matter of minutes. Instead of leaving a spare key outside, leave that spare key with a close-by family member or extremely trusted neighbor. By doing this you can ensure that your key is both secure and available when you find yourself locked out of your home.

Smart Lock Installation

With the way that technology is completely ingrained in everyday life, it is a lot more common to forget ordinary house keys than it would be to forget your smartphone. Now your keys and smart phone can be one in the same and offer you access back into your home. Back at the beginning of October, lock manufacturer Kwikset began offering the first residential smart lock to the public. Rather than having to carry around an ordinary house key, you are able to easily and conveniently open your lock through an application on your smartphone. Traditional keys can still be used on the Kwikset Kevo smart lock, but with how smartphones have become attached to our everyday lives, it makes it much less likely for you to walk out of the house without your key if you have access through your smartphone.

kwikset kevo

The Kwikset Kevo is the first smart lock slated to hit the Australian market on October 1.

Location Apps

In addition to being able to actually open your lock, smart technology offers other avenues through which you are able to keep track of your house keys. Some applications, such as the Tile App, allow for you to locate your keys through an application on your smartphone. Before leaving your home, or locking your door, you can pull up thee location application on your smartphone to ensure that you have your keys with you.

Anytime that you do find yourself locked out of your home, it is wise to have a professional 24 hour locksmith that you know you are able to turn to. Pronto Locksmiths offers just this to the residents of Brisbane and Gold Coast. With an average response time of just 40 minutes and over 15 years of industry experience, Pronto Locksmiths is a locksmith that you can trust to complete any lock service. Contact Pronto Locksmiths today to receive professional advice or to request your locksmith service.

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What is bait and switch?

A lot has been made about bait and switch tactics in the locksmith industry, but many may be left wondering, what exactly is bait and switch, and why are locksmiths doing it? While we will provide readers with an idea of what bait and switch tactics are, Pronto Locksmiths always has, and always will, offer fair pricing to our customers and you can call at any point to receive a no obligation price quote.

Step 1: The Bait

There is a simple reason that bait and switch locksmiths are able to continue to thrive, and that is lack of preparation on the side of the customer. If you are able to complete research before you are in need of locksmith service, then you are unlikely to run into this type of issue in the future. What generally happens when someone is locked out of their home or vehicle is that they turn directly to a search on their smart phone and usually call one of the first choices there. When calling this first locksmith, the customer may ask for the price of the service, and when they do, are given that the service “starts at” a low, seemingly reasonable price. The customer accepts and a locksmith is generally dispatched to their location.

The Switch

After the locksmith arrives on scene he will complete service as the customer had recommended, however he will then hand the customer a bill which could be as much as five times more than the initial “bait” price. Either through intimidation or the customer not wanting to waste anymore time, the customer will generally pay the larger fee and go back about their day.

How it Happens

There are two main reasons that locksmiths are able to get away with this. The first being that many customers do not have a specific locksmith to turn to when they are in need of service. Since many customers have begun turning to digital sources to find their locksmith, it is easy for these unprofessional and predatory services to come up above more reputable locksmiths in online searches. These unprofessional locksmiths know this, and they also know that anyone who has lost their car key or is locked out of their home is likely in a rush to get back in. They use this to their advantage and assume that customer will pay this inflated price once it is provided. Some customers do, but for other this can be extremely frustrating and make you feel as if you were taken advantage of. There are easy ways to avoid this happening to you.

To prevent yourself from becoming a victim of bait and switch, you only have to make sure to complete a few minutes of research when you have the free time. Whenever is comfortable, make the call to a few local locksmiths and verify their pricing, with quotes, to ensure that you will never be up-charged once you are in an emergency situation. By strengthening customer knowledge, we can help to rid ourselves of these “bait and switch” locksmiths who prey on the misfortunate of everyday customers.

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What to Look for in a Mobile Locksmith

Being locked out of your home or losing your car keys can be an extremely frustrating situation. When this occurs you want to already have a vetted mobile locksmith who will be able to assist you rather than having to find one on the spot. It is highly recommended that you first find a locksmith in your area, that can be trusted, before you ever are in need of service. If you are not prepared and find yourself in need of locksmith service, you can easily be fooled into paying astronomical amounts for less than professional service. Pronto Locksmiths has tips on what to look for in your mobile locksmith when vetting companies. Finding a locksmith who suites your needs before any service is needed, will help you to save money and hassle in the long run.

24 Hour Locksmith Availability

You never know when you may find yourself locked out of your home or vehicle, so it is best to have a locksmith already saved to mobile device who will be able to assist you. When vetting locksmith companies make sure to ask if they are available 24/7 for service. It is also important to ask whether it will also be a professional completing overnight service and not an apprentice in training. Additionally, you will want to ask what the rate for overnight service is compared to the rate during normal business hours. All of this information will help you to decide if that company is right as your 24 hour locksmith.


As mentioned above, asking for pricing is crucial when choosing a locksmith. Before choosing your locksmith for service, ask the price of likely services that you may need. Since price can differ based on your location, ask for a price quote for lock outs near your work and home. It is also recommended to ask the locksmith a price for the replacement of your car key, this is important to know since his price will likely be much cheaper than that of the dealership. All of this will help you to make an informed decision for your which locksmith should be yours, but beware, if a locksmith can not offer you a price quote for a specific service they may be trying to pull the bait-and-switch tactic on you and should be avoided.

Service Area and Professionalism

It is obviously crucial to check the service area of the locksmith that is going to be providing service for you. As mentioned above, the distance a locksmith has to travel can affect pricing, so make sure that you are within the service area of your locksmith at both your home and work. Lastly, but most certainly not least, check the professional credentials of the locksmith which you are choosing. You want to make sure that only a true professional is completing service on your home or vehicle. By choosing a professional, like Pronto Locksmiths, you can not only rely on the locksmith for emergency services, but also use his training and expertise to help upgrade your home or commercial security.

By taking the time to simply call a few local locksmiths before you are ever in need of service, you can prevent large charges and unexpected hassles in the future. All it takes is just a few short minutes, to call your local locksmith to check a few basic details which will give you peace of mind that you will always be able to reach a professional when you are in need of emergency locksmith services.


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5 Tips to Protect Yourself While on Holiday

When you go on holiday the last thing that you want to do is have to worry about the security of your home. Pronto Locksmiths is here to offer you a few tips which will help you to keep your home secure while you are away. In addition to practicing regular lock maintenance and having properly installed locks, these tips can help you to prevent yourself from becoming a victim of burglary. After all, the last thing that you want is to come home from holiday to find that your valuables have been taken and home security is compromised.

beach holiday security tips

Follow these security tips to make sure that your holiday is the relaxing experience that it should be.

1. Stay Off Social Media

Announcing that you will be going on holiday on social media can seem as though it is harmless, however more than just your close friends are able to see those posts you put online. Whether it is saying that you will be leaving, or posting photos from the location you are at, you can make yourself a much bigger target for residential burglars who are looking for an easy target. Your best course of action is to refrain from posting your holiday pictures until you have returned back home.

2. Have a Friend or Family Member Stop-In

If you are on an extended trip you may want to consider having a trusted friend or family member stop by your home on a regular basis. By having this individual stopping by your home it will seem as though the normal residents are home, to a suspecting thief. This could be a better alternative to strictly leaving a light on while you are not in the home.

3. Post Security Camera Warning Signs

For awhile the old trick to deter thieves was to have a “beware of dog” sign, even if the homeowner did not have a dog. While a dog can be a reliable security measure for your home, leading thieves to believe that you have closed circuit television cameras is a great way to deter them from striking. Now that closed circuit television has become more affordable, it is being used in residential locations more commonly. Use this to your advantage to prevent thieves from striking while you are on holiday.

4. Have Mail Held or Redirected

One of the most obvious give-aways to residential burglars that you are on holiday is when mail begins to pile up at your home. Australia Post has both mail holding and mail redirecting services, which should be taken advantage of. Not only will you continue to receive your normal mail while you are away, you can stop one of the most obvious signs to burglars that you are not home from appearing.

5. Lock All Windows and Doors

While this tip may seem like a no brainer, it is all to often for homeowners to leave a window or door unlocked which a thief takes advantage of. Before you leave on holiday be sure to double check that every lock, both windows and doors, is locked. Many of these crimes can be crimes of opportunity, so it is best to never give a thief the opportunity to strike at your home.

Above all, it is important to make sure that your locks are properly installed and functioning before you leave on holiday. If you had a contractor install your exterior locks, it may be wise to turn to a professional locksmith to see if the installation has been completed properly. If the installation has been completed properly, great! You are secure, but if not the locksmith will be able to help you achieve that security.

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Proper Installation by a Locksmith Saves You Money

As a Brisbane locksmith for nearly 20 years now, I have seen many changes to my industry. When I first began, locksmithing was not even considered a trade and no ticket or certificate was available. It was really a case of sink or swim; you either had the skills or you did not. Twenty years ago, locks were more likely to be repaired using parts available from the manufacturer. However, in today’s lock industry, mass production in other countries has made it more economical to replace locks than it is to repair. That is not to say that the skills learned 20 years ago have no relevance. Having a professional locksmith who you can turn to for lock and key service is extremely important. If you do choose to have a handyman or carpenter install your lock then you could be faced with large repair bills in the future. Fractions of an inch in error can cause your lock to fail in the future, avoid this from occurring by selecting a true professional from the beginning.

Just last week I was called by a real estate agent and asked to respond to the site as soon as possible to repair a faulty front door lock. I wish I could say I was shocked by what I found when I arrived on site but honestly it is all too common. The lock was a Gainsborough Tri-Lock and the latch was not retracting all the way into the door when the tenant used the handle this was, of course, creating a lockout situation and the tenant was scared to close and lock the door since they may not be able to get out again.

A handyman would have simply replaced the lock, written a bill and moved on, but would have missed the underlying problems. The tell tale sign that there were deeper issues was the new lock did not fit easily into the old holes on door. This resulted in friction with-in the lock mechanism which in turn created excessive wear on moving parts. All leading to lock failure on a lock less than 10 years old.

locksmith snib rotor

Pictured is the split snib rotor which disabled the resident’s lock.

Pictured above is the Snib Rotor from the Tri-Lock. If you look closely, you will notice the splits around the square hole. Once split, the snib rotor cannot hold the square spindle firmly and of course will not retract the latch properly. This results in the lockout tenant had reported.

Could I have simply replaced the old lock with a lock which did not have a split in the snib rotor? Yes, however this would only solve the problem in the short term. A handyman or carpenter is likely to simply install a new lock to solve the problem in the short term, without eliminating the long term issues that caused the original lock to fail. This is why some locks have a much longer lifespan than others. A handyman or carpenter who installs a lock does not have a concentration which focuses solely on locks and keys like a locksmith does. So when they install a lock, normally to save the builder a few dollars, there are likely to be long term issues which can cause you lock to fail or become damaged. This is all because a locksmith knows and understands how a lock works, and which parts wear and which ones don’t and why.

proper lock installation

Pictured above the white line you can see the misaligned holes drilled by the initial contractor.

The photo above shows how important it is to have your lock properly installed. The two holes at the top of the image are the ones I drilled so that the lock would work properly. The two just below it are the original holes drilled by the original installer. Notice what is different? The top holes are located a little to the right. This is the correct position for the fixing holes, and by having them installed in the correct position we can eliminate internal friction and as a result increase the functional lifespan of the lock. Please note that I also used a lock with a slightly longer cover plate to cover the old incorrect mounting holes.

door with trim removed

This image shows the door after the door trims had been removed.

The first problem was of course the mounting holes which were in the wrong spot. Once I had fixed that issue and assembled the lock I noticed that the door seals were also creating back pressure on the latch. It is this increased dragging on the latch that also creates premature lock failure. In order to relieve pressure, the only action to take was to have the door’s seal removed.

door seals

Door seals which were removed to help improve the lifespan of the customer’s lockset.

One thing to note is that 99% of the locks available for the Australian domestic market now are NOT designed to operate with the back pressure created by installing a seal around the door frame. Yes, by all means, install a weather seal at the bottom of the door (I use and recommend Raven Door Seals). However, you should think long and hard before you go to your local hardware supplier and buy a roll of felt or rubber sealing for the frame. Ideally a little bit of free play (or a rattle) of 1-2mm is perfect.

A simple test is to turn or push your door handle while you have the door open, if it operates with ease when door is open but is stiff when door is closed, then you may have a problem. Its ALWAYS cheaper to get a locksmith to service an open door than it is to get a locksmith out to open a door lock which has failed and then fix the issue that caused the failure in the first place. The important thing is to take preventative action by calling a locksmith as soon as you notice the issue, rather than waiting until the lock deteriorates at a later point.

The poor owner of this property had to buy a whole new lock to fix the snib rotor problem and pay for the time to diagnose as well as repair the back pressure and crooked lock. Unfortunately for this owner, replacement Tri-Lock’s are not cheap! It would have cost far less to fix before the lock failed.

A Locksmith Saves You Money in the Long Run

It is also worth noting that when any lock manufacturer cycle tests their product it is never tested on a door with back pressure and the lock is always installed straight and true. I have seen many warranty claims against manufacturer’s rejected because the lock was “not installed to manufacturer specifications”. When I first began locksmithing one the first things I was ever taught was that the difference between a lock or a key working and not working is 0.002 of an inch! Next time you have your lock service, ask yourself; is the small savings in the short term, worth the additional repair costs in the future?

This post was authored by Tony P. of Pronto Locksmiths. Tony has over 15 years of professional locksmith experience and is happy to share his vast knowledge with residents of Southeast Queensland.


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When should you have your locks re-keyed?

Pronto Locksmiths highly recommends having a re-key completed instead of having your locks changed as a way to save money, while still achieving the same outcome that you would like. However, re-keying may only be a suitable alternative in some circumstances and customers should be aware of these to ensure they are always getting the best value for their locksmith services. To understand when you should have your locks re-keyed you first have to understand exactly what a re-key is. When our locksmith completes a re-key he is adjusting the pins inside of the lock so that an new key can function inside of the lock. This allows for a new key to operate in the lock and makes other version of the key ineffective.

1. Moving into a new home or apartment

It is highly recommended to have your locks re-keyed right after moving into a new home. The reason for this is that you can never fully trust who the previous owner gave keys to. By having your locks re-keyed rather than completely changed, you can keep any unwanted visitors from entering your home, without having to spend for brand new locks.

2. After employee turnover at your business

After an employee has left your business and previously had access to sensitive areas, it may be wise to have a re-key completed. By having this lock re-keyed you can ensure that they are unable to enter back into your business even if they made copies of your old key. Re-keying gives you that extra peace of mind that your business is safe.

3. When having a master key system installed

Master key systems are a great way to keep convenient access to your home or business. By re-keying all of your locks (even across multiple locations) our locksmith can  provide you with one master key that opens every single lock in the system. The locks can also be set to easily delegate individual access to just one part of the system. The combinations and customization options for your re-keying service are nearly endless.

To discuss your re-keying options, call Pronto Locksmiths today. Throughout Southeast Queensland our professionals are completing professional locksmith services from Brisbane to Gold Coast.

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